Terms of Service

1. Introduction & Acceptance of Terms

These Terms of Service (“Terms”) govern your booking and travel with Haitian Nomad LLC (“Company”, “we”, “our”, or “us”), a Delaware limited liability company.

By submitting a deposit, signing a booking form, or otherwise confirming a reservation with us, you agree to be bound by these Terms, along with our Privacy Policy and Cookie Policy.

2. Our Services

Haitian Nomad plans and operates fully managed, culturally immersive group travel experiences to destinations around the world.

Our services typically include itinerary planning, accommodations, select meals, group activities, and on-the-ground coordination, as described in each trip's specific listing.

Each journey may include the following types of experiences:

Cultural Immersion

Guided experiences with local communities, artisans, and traditions curated to reflect the authentic character of each destination.

Accommodations & Logistics

Vetted hotels and lodging, group transportation, and day-to-day logistics handled by our team from arrival to departure.

Group Activities

Scheduled excursions, dining experiences, and signature activities included in your trip itinerary.

Optional Add-Ons

Optional experiences, room upgrades, or extensions may be available for an additional fee, subject to availability.

3. Booking, Deposits & Payment

When you book a trip with Haitian Nomad, the following terms apply:

• A deposit is required at the time of booking to secure your spot on any journey.
• Full payment is due according to the schedule provided at booking, generally no later than the deadline stated in your trip's payment plan.
• Payments are processed through our designated third-party payment and booking platform (such as WeTravel) or another provider we designate.
• Prices are quoted per person, based on double occupancy unless otherwise stated, and are subject to change until a deposit is received.
• A $50 late payment fee is automatically applied if a scheduled payment is not received within 5 days of its due date.
• If a second consecutive scheduled payment is missed, your booking is automatically cancelled and all payments made to that point are forfeited, with no refunds or credits issued.
• It is your responsibility to review your trip's specific inclusions, exclusions, and payment schedule before booking.

4. Pricing & Itinerary Changes

Pricing

Trip prices are based on costs at the time of publication and may change due to currency fluctuations, fuel surcharges, or changes imposed by our travel partners.

Once your deposit is received, your per-person price is locked in, except for:

• Government-mandated taxes or fees enacted after booking
• Fuel or currency surcharges imposed by airlines or partners beyond our control
• Optional add-ons or upgrades you choose after booking
• Changes you request to your own travel dates or party size

We will notify you as soon as possible of any price adjustment that affects your confirmed booking.

Itinerary Changes

While we design each journey with care, itineraries are subject to change due to circumstances beyond our control.

Reasons for itinerary changes may include:

• Weather conditions or natural events
• Flight schedule changes or cancellations by airlines
• Venue, hotel, or vendor availability
• Local safety, health, or political conditions
• Circumstances affecting the safety or comfort of the group

When possible, we will substitute a comparable experience of similar value at no additional cost to you, which may include:

• A comparable excursion or activity
• An alternate hotel of similar standard
• A revised transportation arrangement
• An adjusted schedule for the group

Haitian Nomad is not responsible for additional costs you incur due to itinerary changes outside of our control, such as personal flight rebooking fees.

Substitutions & Trip Leaders

We reserve the right to substitute trip leaders, guides, or vendors with qualified alternatives when necessary.

This may include:

• A different local guide or cultural host
• An alternate ground transportation provider
• A substitute trip leader from our team
• A comparable partner hotel or venue

Minimum Group Size

Some journeys require a minimum number of travelers to proceed as planned.

If the minimum is not met, we may adjust the itinerary, offer an alternative date, or cancel the trip with a full refund of amounts paid to Haitian Nomad.

We will make this determination and notify affected travelers as early as reasonably possible before departure, which may include:

• Email notice to the address provided at booking
• A phone call or text from our travel team
• Updated information through your booking portal
• Written notice at least 30 days before departure when reasonably possible

Where a trip is cancelled by Haitian Nomad under this section, our liability is limited to a refund of payments received; we are not responsible for related costs such as flights or visas booked independently.

5. Cancellations, Refunds & Rebooking

We understand that plans change. The following cancellation policy applies to all bookings unless a specific trip's listing states otherwise.

Haitian Nomad offers a short window to cancel with a full refund. After that window closes, all deposits and payments become non-refundable.

Within 24 Hours of Booking

• You may cancel your reservation within 24 hours of the time your booking is confirmed for a full refund of all amounts paid.
• Refund requests within this window must be submitted in writing to our team.
• Refunds will be issued to your original method of payment.

After 24 Hours of Booking

• All deposits and payments become non-refundable once the 24-hour window has passed, regardless of your departure date.
• This applies to cancellations for any reason, including changes in personal circumstances or scheduling conflicts.
• No credit, rebooking, or transfer of funds is issued for cancellations made after the 24-hour window.
• We strongly encourage travelers to confirm their availability and trip details before booking.

Protecting Your Trip Investment

• Because payments are non-refundable after 24 hours, travel insurance is required for every Haitian Nomad journey (see Section 6).
• Travel insurance can reimburse you for a covered cancellation, such as illness, injury, or another qualifying event.
• Haitian Nomad is not able to make exceptions to this cancellation policy, including for weather, personal emergencies, or travel restrictions.

Cancellation by Haitian Nomad

• Full refund of amounts paid to Haitian Nomad if we cancel a trip for reasons within our control
• No obligation to reimburse independently booked flights, visas, or gear
• Affected travelers will be offered priority booking on a future journey when available

Because all payments become non-refundable after 24 hours, travel insurance is required, not optional, for every Haitian Nomad journey — see Section 6 for details.

6. Travel Documents, Health & Travel Insurance

You are solely responsible for ensuring you meet all requirements to travel to your chosen destination(s).

Travel Documents

You must hold a valid passport (typically valid for at least six months beyond your return date) and any visas, permits, or entry documents required for your itinerary. Haitian Nomad is not responsible for denied entry due to improper documentation.

Health, Vaccinations & Required Travel Insurance

Some destinations require or recommend specific vaccinations, medications, or health precautions. It is your responsibility to:

• Consult a travel medicine physician before departure
• Obtain any required vaccinations or documentation
• Disclose relevant medical conditions that may affect your participation
• Bring adequate prescription medication for the duration of the trip

Haitian Nomad reserves the right to require proof of vaccination or health documentation where mandated by a destination or venue.

We recommend all travelers carry:

• A valid form of government-issued identification
• Copies of travel insurance documentation
• Emergency contact information
• Any required prescriptions or medical documentation

Travel insurance is required for every Haitian Nomad journey. Because all deposits and payments become non-refundable 24 hours after booking, and unforeseen events — illness, injury, a family emergency, flight disruptions, or the need to evacuate from a destination — can happen at any time, insurance is the only way to protect the money you've invested in your trip. We require proof of an active travel insurance policy, covering at minimum trip cancellation, trip interruption, and emergency medical and evacuation expenses, before your final trip documents are issued. Haitian Nomad does not sell travel insurance directly, but can recommend reputable providers upon request.

7. Traveler Conduct & Group Travel Expectations

Haitian Nomad journeys are shared group experiences. To help ensure a safe and enjoyable trip for everyone, travelers agree to:

• Treat trip leaders, guides, local communities, and fellow travelers with respect
• Follow the reasonable instructions of Haitian Nomad staff and trip leaders regarding safety and scheduling
• Comply with the laws, customs, and regulations of each destination visited

Haitian Nomad reserves the right to remove a traveler from a trip, without refund, if their conduct endangers the health, safety, or enjoyment of the group, at our sole discretion.

8. Liability, Assumption of Risk & Force Majeure

Travel involves inherent risks, including but not limited to transportation, adventure activities, unfamiliar environments, and circumstances beyond our control. By booking with us, you voluntarily assume these risks.

Haitian Nomad acts as an organizer and coordinator of travel experiences and works with third-party vendors, including hotels, airlines, guides, and activity providers. We are not liable for the acts, omissions, or negligence of these independent third parties.

Haitian Nomad is not liable for delays, losses, injuries, or damages caused by events beyond our reasonable control, including natural disasters, extreme weather, government actions, strikes, pandemics, or other force majeure events.

9. Governing Law & Changes to These Terms

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any disputes arising from these Terms or your trip will be resolved in the state or federal courts located in Delaware, unless otherwise required by law.

• We may update these Terms from time to time to reflect changes in our services, policies, or legal requirements
• The version posted on our website at the time of your booking will govern that booking
• Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms
• We encourage you to review these Terms periodically

The “Last Updated” date at the top of this page reflects the most recent revision.

10. Contact Us

If you have questions regarding these Terms of Service, please contact:

Haitian Nomad LLC

Address: 8 The Green, Suite A, Dover, DE 19901

Email: Info@haitiannomad.com

Phone: (914) 257-7106

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